Elizabethton 911 starts new “feedback” service for residents.

The Elizabethton Police Department has started a new text message feedback service for people to use following 911 calls in the city. Elizabethton residents will be among the first in the state to utilize this software. It gives those who call 911 a way to share their comments or thank responding officers and first responders. A text will be sent hours to days after a 911 service call is carried out in Elizabethton, and it will contain a link to a survey about their experience with those working the call. Residents are reminded that emergencies or crimes should not be reported through this new system with all crimes or emergencies to continue being reported by calling 911. Officials say these texts should begin within the next two weeks.